Privacy policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To personalize user’s experience and to allow us to deliver our services.
  • To improve our website in order to better serve you.
  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To quickly process your transactions.
  • To send periodic emails regarding your order or other products and services.

How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use ‘cookies’?
We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled that make your site experience more efficient and some of our services will not function properly.
However, you can still place orders.
Third party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. 
We use Google AdSense Advertising on our website.
Google, as a third party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on their visit to our site and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.
We along with third-party vendors, such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions, and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at:
According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page, or as a minimum on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’, and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes on our Privacy Policy page.
Users are able to change their personal information:

  • By emailing us
  • By logging in to their account

How does our site handle do not track signals?
We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third party behavioral tracking?
It’s also important to note that we allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify the users via email within 7 business days;
We will notify the users via in site notification within 7 business days.
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions.
  • Process orders and to send information and updates pertaining to orders
  • We may also send you additional information related to your product and/or service.
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN SPAM we agree to the following:

  • NOT use false, or misleading subjects or email addresses
  • Identify the message as an advertisement in some reasonable way
  • Include the physical address of our business or site headquarters
  • Monitor third party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly
  • Allow users to unsubscribe by using the link at the bottom of each email

If at any time you would like to unsubscribe from receiving future emails, you can email us at with such request and we will promptly remove you from ALL correspondence.

   6.3 For services such as furniture assembly, delivery, and driving we charge flat rate prior to the beginning of the service.6.4 For all other services in case of an hourly rate scenario customer makes two payments. For services, such as packing, unpacking, loading and unloading first payment will be charged in the amount of 3 hours minimum, for moving service first payment will be charged prior to unloading and will include all dues until that moment. Second payment will be charged upon completion of the job or upon unloading for moving service.
6.5 In case of a flat rate scenario the whole bill will be charged prior to beginning of the service or prior to unloading for moving service. Extra fees, if any, will be charged upon completion of the service or upon unloading for moving service.
6.6 We do not accept personal checks under any circumstances. For your convenience, there are several means of payment available:
a) cash;
b) debit/credit card;
c) money order;
d) cashier’s check or
e) wire transfer
6.7 Service fee will may apply to all non cash payments.
6.8 Company has a right to keep all belongings in the truck until the payment is received in full. Unless contrary arrangements have been made and agreed in writing by both parties.
6.9 The Company shall be entitled to charge interest for late payment at the rate of 7% above the Company’s trading bank’s base lending rate at the time, from the date that payment is due until actual payment is made, including on any interest quantity accrued at the date of payment.
6.10 If any charges due to the Company in respect of any goods warehoused by the Company are not paid within one calendar month after becoming due, the Company may give notice to the Customer of its intention to sell the goods via Carriers lien. If all amounts due to the Company are not paid within one months after the giving of such notice, the Company may deal with the goods in accordance with its active and particular lien under the Uniform Commercial Code.
6.11 The Company is authorized to pay any charge owing to any storage contractor from whose premises the goods are removed, or to any carrier by land, sea or air delivering the goods to the Company and all such payments shall be repaid by the Customer to the Company on demand.
6.12 If goods are to be delivered to a building then they are to be delivered on the ground floor or to the first floor if there is unrestricted access to the ground floor, otherwise an extra charge may be made by the Company.
6.13 If debt collection agencies are engaged to recover any debt due to the contractor, all associated collection costs are for the Customers care.
7.1 Company is not responsible for any missing items after the movers have left Customer’s premises. Customer is solely responsible to inspect Company’s vehicle and make sure that all of his/her belongings are accounted for prior to the mover’s departure. Unless expressly agreed otherwise in writing and unless the relevant provisions of the Uniform Commercial Code in that regard (where applicable) have been fully complied with, all goods will be carried and stored at owner’s risk. The Company shall be under no liability for any loss of or damage to the goods, howsoever arising or caused, whether direct, indirect or consequential and whether the same was reasonably foreseeable or known by the Company to be probable.
7.2 The Company will arrange insurance for the Customer only on receipt of express written instructions to do so. The insurance will be placed on the terms and conditions of the Company’s open cargo policy. A full copy of the policy wording is available upon request. The Company makes no representations and gives no advice regarding any aspect of the policy, including as to the suitability or appropriateness of the policy for the Customer’s requirements, the policy’s terms, conditions and exclusions or as to the competitiveness of the cost (which includes a fee component retained by the Company). The Customer warrants that he/she relies solely on his/her own skill and judgment in accepting the policy on the terms offered. In the event of a claim the Customer shall have recourse solely against policy issuer and the Company shall not be under any responsibility or residual liability in relation to the Customer for the loss of or damage to any of the goods or the failure of the policy to meet a claim in respect of the same.
7.3 Any clause which excludes or limits the liability of the Company for loss or damage shall apply to any of the Company’s employees, so that each employee’s liability shall be excluded or limited in the same way.
7.4 The Customer agrees to indemnify the Company against all loss, damage or liability and any action, suit, proceeding, claim or demand taken or made by any person against the Company as follows:
a) payable by the Company to any third party from the Company’s handling of any goods or the entry upon any premises to handle goods;
b) any other act or omission on the part of the Company, its servants or agents in the reasonable performance of its obligations under these conditions;
c) all payments the Company may make to any of its own servants or agents by way of indemnity to them.
7.5 The Company shall be entitled without notifying the Customer to contest and defend any action, suit, proceeding, claim or demand as set out in clause 7.4 above.
7.6 Valuation coverage at 60 cents per pound per article will be provided at no charge. Additional coverage is available at the time of booking. If insured by third party provider, Company must be notified no less than 72 hours prior the day of the service. Unless all household goods are properly packed by the customer, packing will be done by our employees and Company materials, to get coverage.
It is Customer’s responsibility to inspect all items, real estate, and personal property prior to mover’s departure and make notations on the contract during completion of the job about any damages.  Any claims that are not listed on the contract will be denied.
8.1 Any notice or other communication may be given to or served upon the Customer by ordinary prepaid post addressed to the Customer at its last address known to the Company and shall be deemed to have been received by the Customer on the 7th day after the day on which it was posted.
8.2 Notices may also be sent by way of facsimile or email and shall be deemed to have been received by the Customer on the same day on which they were transmitted by facsimile or email.
9.1 Multiple Locations. At your direction, we can pick up or drop off anything anywhere. Additional charges may apply.
9.2 Dumping. The Company does not do any dumping. We can assist you to drop the item you wish to dispose at a destination you desire. Additional charges may apply.
9.3 Donations. The Company will gladly assist you in donating unwanted items that are in the good not damaged condition such as furniture, electronics, clothes, food etc. Donation will be made on behalf of the Company and there will be no additional charge.
9.4 Tips. Your generosity is more than welcome and is very appreciated for the hard work that our moving team provides. Although it is customary to tip the movers, you are not required to do so.9.5 Breaks. Due to the nature of work every hour workers are allowed to take paid 5 minute break. If they worked 6 hours in a row – customer will pay for 30 minute break. Customer does not pay for the lunch break, subject to 5 minute break law. Break starts when the crew left customer’s property and continues as soon as they return.It is customers responsibility to be present and provide access to the property for the crew in order to continue with the service. Customer will be billed for the wait time, subject to the hourly rate.9.6 Arrival time. Please note that all times given are estimated times of arrival and may vary between 1 – 3 hours. Your patience in this regard is highly appreciated.
9.7 Additional Services:
a) moving blankets and wardrobe boxes are free to use during the local move but must be returned at the end of the move. We may sell them or charge a deposit of $15 per each. Special equipment and tools always provided at no additional cost;
b) if you would like to request that the workers wrap everything for you, you must notify the Company prior to your service day, this additional service may also include an additional cost;
c) if you plan to move such appliances as a refrigerator, washer, and dryer the Company is not responsible for disconnecting them from water or gas supply systems. The Company will not take apart doors from refrigerators;
d) we offer full and partial packing services, highly recommended for the protection of your belongings. Please ask your consultant for more information. Self-packing is also an option, we offer moving kits available for purchase.
e) surcharge may apply for stairs per flight, elevator, and long carry; unless otherwise arranged at time of booking;
f) additional truck is available upon timely request at an additional charge.
9.8 The terms and conditions as set out above and in the contract, shall prevail over the terms and conditions set out in any document purported to have a contractual effect used by the Customer, the owner, or any other person having an interest in the goods. However, where the provisions of the Consumer Guarantees Uniform Commercial Code apply, these conditions will be subject to the provisions of that Code.
9.9 The Company may obtain and disclose credit reference information about the Customer on the opening of an account with the Company and whenever the Customer is in default of these conditions.
9.10 Where we engage an international transport operator, shipping company or airline to convey your goods to the place, port or airport of destination, we do so on your behalf and subject to the terms and conditions set out by the carrier.
9.11 Referring to clause 9.10 the Hague Visby rules do not apply to any contract between the Customer and the Company, and no claim whatsoever can be made on the carrier under the Hague Visby rules which govern liability between a shipper and sea carrier or a ship.
10. RESCHEDULING / CANCELLATION POLICY In order to be placed on our schedule you may be charged a deposit in the equivalent to 3-hour minimum charge. Deposit is fully refundable. Subject to 72-hour policy.If you cancel  your appointment in less than 72 hours prior to the originally scheduled date and time – you will lose 100% of your deposit.If you reschedule your appointment in less than 72 hours prior to the originally scheduled date and time you may be charged a last minute rescheduling fee.
By the Customer: 
In case of cancellation upon the arrival to the site, due to no fault of the carrier, the minimum fee of three hours will be applied. Any changes of the order shall be reported no less than 72 hours before the service date otherwise 3-hour minimum charge will apply. A $300/day security parking fee will apply in case if the Customer refuses to accept delivery at the time agreed. Your cooperation is highly appreciated.
By the Company: 
If there is an unsolvable dispute, the Company reserves the right to refuse services and will not be responsible or liable for any penalty or hardships you may encounter.
The Company also reserves the right to request for your move to be rescheduled to an alternate date and time we have available, in the occasion that an unforeseen urgent situation or emergency occurrence occurs and the Company will not be responsible or liable for any penalty or hardships you may encounter.
In accordance with labor law two workers can carry up to 300 pounds. If on arrival date, we discover any piece overweight by law the Company can refuse to move it. (3 workers are only able to carry up to 450 pounds, 4 workers are only able to carry up to 600 pounds.) $30 per hour is applied for each additional worker requested on the day of the service.
Pianos and and other extra large and/or extra heavy items will involve an additional fees unless otherwise was agreed upon in writing at the time of booking. The Company will not move grand piano up the stairs.
12.1 All disputes arising under these conditions shall be submitted to arbitration and shall be governed by the United States laws.
12.2 These conditions shall in no way vary the Company’s rights under any statutory exception, exemption, limitation, or other protection.
12.3 These conditions shall be interpreted per the United States laws and the parties hereby submit to the exclusive jurisdiction of the United States courts.
13.1 The terms and conditions set out on this page and on the front of this document constitute the entire agreement between the parties and supersede and extinguish all earlier negotiations, representations, understandings, and agreements; whether oral or in writing, between the parties.

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